From the beginning of product development and design, to the application of products, Flexi Valves has made meticulous design of valve products and services around customers. From the perspective of customers' needs for procurement, installation and commissioning, and after-sales service, it overcomes customers' demand for industry services. to eliminate the dissatisfaction with the application of the valve, and truly achieve what people think and what people are anxious about.
1. In terms of valve industry knowledge, help customers understand the production, quality, selection, procurement skills, etc. of the valve industry to conduct comprehensive communication and assistance, and fully understand the key points and key points of customers' procurement requirements for project valves, so as to propose targeted Strong valve application solutions; eliminate the risk of customer pre-purchase decision-making.
Contact UsAfter-sales service quality commitment
With the development of the national market economy, the competition in the market is becoming more and more fierce, and users have higher and higher requirements for products, and more and more requirements for after-sales service. An after-sales service team has been set up, with a number of full-time service personnel responsible for handling the after-sales service of our company's products. At the same time, our company has also made many efforts in internal quality.
Allocate inspection certificates and appropriate applicable instructions. In order to ensure that users can install and apply our company's products normally.
Our company guarantees that the products that leave the factory are produced and inspected according to the relevant national standards, and that the unqualified products will not leave the factory. Guarantee the strict implementation and exchange of the three guarantees of products, and strictly implement the relevant regulations of the national industrial product after-sales service. For the factory products within 18 months from the date of delivery, under the normal operating conditions specified in the product manual, our company is responsible for ensuring their quality is intact. Operation is normal.
(1) Regular preventive maintenance
Regular comprehensive inspection of Flexi valve products, timely discovery of potential hidden dangers in key parts, and targeted early warning and solution suggestions, eliminate possible failures in the bud, and minimize the operational risk of the pipeline control system .
(2) Professional maintenance training
During the routine inspection of customer valves, professional maintenance training is provided to customers. By sharing advanced maintenance experience, customers can master daily maintenance skills and temporary emergency response capabilities.
(3) Customer manager dedicated service
Set up a special customer service manager for customers, help customers formulate annual maintenance plans, be responsible for relevant coordination in service implementation, and serve as a product technical consultation and emergency support window to regularly summarize and review services to control service quality.
